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Just Luv It logo

handmade, ethical, sustainable

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5.0
Based on 19 reviews
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Megan Bruce
10:12 15 Jul 25
The most gorgeous items to liven up any garden! Lovely team members too. Highly recommend to anyone and added bonus that the items are handmade and sustainable!
Response from the owner 12:43 15 Jul 25
Thank you Megan for your support we work hard to source beautiful ethical sustainable products and we will also plant a tree 🌲
Julie Nicholson
12:34 16 Jun 25
I love all of the eco-friendly gifts at Just Luv It. I recently had to ask for a replacement Glass Windchime, the replacement was made quickly and i also received an extra gift as an apology. I would highly recommend the gifts to anyone and more importantly they are made with green and sustainable materials. Love Just Luv It.
Response from the owner 13:49 16 Jun 25
Thank you Julie for your review really helps my little business and spread the green sustainable word.
matthew butler
08:57 08 Jun 25
We love our little sheep , fantastic shop and delivery first class , will be collecting more !!
Response from the owner 09:36 08 Jun 25
Thanks Matt glad Ziggy has a great new home 💚❤️
Chris Cooper
11:38 27 May 25
Ordered a Hanging Bird Feeder to replace one that got damaged in the strong winds earlier this year. Superb customer service: ordered late on Saturday afternoon, it was with us on Sunday afternoon. We came across Justluvit at a craft fair a few years ago and having gifted one of their products to some friends, they along with us have become fans. Good to support a company that produces excellent products that are also good for the environment. Happy to give them a big thumbs up.
Response from the owner 18:37 27 May 25
Thanks Chris appreciate your review hope to see you again soon Andrea
Esther Stevens
12:25 19 May 25
Great customer service and lovely product
Response from the owner 15:03 19 May 25
Thank you Esther Quackers is making his way North as we speak 🥰
AJ Green
13:08 14 May 25
Amazing company with such a fab range of eco products. Perfect for gifts ideas or a treat for yourself! Absolutely love my earrings - and so does my cat! 🐱 🤣 Thank you so much. Highly recommended ⭐️⭐️⭐️⭐️⭐️
Response from the owner 04:47 15 May 25
AJ thank you so much ❤️💚 we luv that you luv our products
tanya russo
11:46 09 May 25
Absolutely love Andrea’s sustainable gifts, her sheep are the cutest and loving the names she has given them. Can highly recommend if you are looking for something unique & cute 💕
Response from the owner 14:36 09 May 25
Thank you we really try and bring uniqueness to gifts whilst being kind to people & the environment 💚❤️
Sandra Doe
12:01 25 Apr 25
I cannot praise this business enough. Very efficient service, beautifully made items, I absolutely adore mine and would highly recommend you take a look at what they have to offer and purchase. Everything is of top quality and made with our environment in mind. Well done Just Luv It 👍🏻👍🏻😃
Response from the owner 16:10 25 Apr 25
Thank you for your order and review glad you love our recycled Orbis garden range as much as we do 💚we will also plant a tree so thank you for support our mission
Linda Beynon
19:27 24 Apr 25
Have bought a few things from Just Luv It since I first discovered them at a Lamport Hall Christmas Fair a few years ago. They have unique things to buy, so many different kinds but all very well thought of and well made and with fair trade in mind which makes it so good.
Response from the owner 19:40 24 Apr 25
Thank you for your review we work hard to ensure not only good quality products but products that are kind to people and the environment hope Patrica and Pamela are well behaved ❤️💚
Ashley Farmer
17:39 24 Apr 25
I absolutely love the products from Just Luv It – they’ve become some of my favourite items around the house. From the moment you open your order, it’s clear how much care and passion has gone into everything Andrea and Howard do. Not only are the products beautiful, practical, and full of charm, but they’re also environmentally friendly, which makes me feel even better about supporting them.
It's rare to find a business that truly lives its values, but Just Luv It does exactly that. They make it easy to choose sustainable without compromising on quality or style. More of us need to get behind local businesses like this – ones that care about the planet, their customers, and the little touches that make a house feel like a home.
Thank you, Andrea and Howard, for creating something so special. Keep doing what you do – we need more of it in the world! 💚
Response from the owner 08:46 11 Apr 25
Wow! Thank you so good that the passion we have for our products are visible and rest assured quality, sustainability and ethical will always be our first consideration of which we won’t compromise 💚💚♻️